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SUSTAINABILITY
SOCIAL：QUALITY MANAGEMENT

SOCIAL

BASIC APPROACH

The Noritsu Koki Group, which is rooted in the manufacturing business, believes that in order to deliver on its Mission of “Prosperity for society and people,” a commitment to delivering safe, high-quality products that satisfy customers is the starting point of management. Group companies carry out quality management activities based on the Noritsu Koki Group Quality Management Policy and the quality management regulations of each Group company. By sharing case reports regarding quality and safety, and planning and implementing response measures in accordance with the Group’s common reporting standards, we strive to ensure both quality management across the Group and safety.

QUALITY MANAGEMENT POLICY

The Noritsu Koki Group Quality Management Policy

01Compliance: We comply with all rules pertaining to the products and services we deliver, including applicable laws and regulations, social norms, and internal rules and regulations.

02Product Quality and Safety: We are committed to ensuring product quality and safety, and have created a quality management system and continually improve on it to enhance the quality of our products.

03Education and Training: We provide our employees with appropriate education and training to help them increase their understanding of product quality and safety, and to develop relevant expertise.

04Disclosure: We provide all stakeholders of the Noritsu Koki Group with appropriate information in a timely manner whenever any issue related to quality occurs.

05Building Trusted Partnerships: Based on trusted partnerships, we strive to maintain and improve product quality throughout the supply chain.

INITIATIVES

QUALITY MANAGEMENT INITIATIVES AT EACH COMPANY

Group Company	Quality Management Actions and Results (2023)
Teibow	Number of reports on significant quality problems: 1 (resolved) Acquired ISO 9001 certification for quality management systems, and conduct auditing every year (MIM Development Center) Carry out quality control (QC) circle activities Hold monthly quality meetings, and conduct on-site quality audits of each manufacturing department annually (MIM Development Center conducted an ISO 9001 audit and two internal audits, and in 2023 only Teibow Nib Manufacturing (Changhsu) did not conduct an audit due to the COVID-19 pandemic) QUALITY INITIATIVES AT TEIBOW
AlphaTheta	Number of reports on significant quality problems: 0 Major contract manufacturer factories have acquired ISO 9001 certification Conduct annual on-site quality audits of major contract manufacturer factories (EMS and ODM*) Establish and operate a management system for proper handling of chemical substances in products
JLab	Number of reports on significant quality problems: 1 (resolved) Compile and share quality management reports at the team level Establish and operate own product assurance system (product assurance period of two years) Conduct on-site quality audits of major contract manufacturer factories twice a year (including external audits for some factories) Annual social audits of contract manufacturing factories conducted by customer companies

＊Electronics manufacturing services (EMS) and original design manufacturing (ODM)